Survey

Customer Satisfaction Survey

At Semirom Refractory Mining Company, customer satisfaction is not only a goal but the main criterion for evaluating the quality of our products and services. We believe that real improvement happens when the voice of our customers is truly heard.

Therefore, we invite you to help us enhance product quality, engineering services, packaging, and support by answering a few simple questions.

                                                                                                                                                                                                                                                                                                                                                                                   Survey Link

Why Is Your Participation Valuable?

Your feedback is directly shared with R&D, quality control, and sales teams
Products and formulations are optimized based on customer feedback
Statistical reports support management decisions to improve services and support
Potential issues in delivery, execution, or quality are quickly identified and resolved

Survey Topics

  • Quality of raw materials (chamotte, refractory clay, castables, bricks)
  • Delivery timing and warehouse coordination
  • Sales team performance and technical support
  • Packaging quality and product condition upon delivery
  • Your experience with installation or engineering services
  • Overall satisfaction with Semirom Refractory

Direct Contact for Feedback

If you prefer to share your feedback directly and immediately, please use the following:

Email: feedback@semirom-mine.com
Support Line: +982188556293